What is your returns policy?
We will guarantee you a full money-back refund within 14 days of purchase on any item, as long as it is in its original packaging and condition. We cannot accept refunds or exchanges on earrings for hygiene reasons.
Please make sure you send any returns via a ‘Signed For’ service and retain your proof of postage for your own peace of mind. We cannot be held responsible for postal losses.
How long might a refund take?
Upon receipt of such items we will action a refund via Paypal. Paypal will then inform you that the refund has been made. Depending on the credit card/debit card used for the transaction the refund will take between 1-7 days. The card or Paypal account used for the purchase will be credited with the cost of the goods minus any delivery charges (exceptions may apply).